Effective Date: October 27, 2025
This Privacy Policy describes how Rena Investigations Inc. (referred to as "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use, or make a purchase from renainvestigations.ca (the "Site") or otherwise communicate with us.
1. INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, or can be associated with you ("Personal Information"). We collect the following categories of Personal Information:
A. Information You Provide Directly to Us
This is information you willingly give us, such as when you:
- Create an Account: Name, email address, password.
- Place an Order: Name, billing address, shipping address, payment information (processed by a third party, see Section 3).
- Sign Up for a Newsletter: Email address.
- Contact Customer Support: Name, email, phone number, and the content of your communication.
B. Information Collected Automatically
When you access the Site, we automatically collect certain information about your device and your activity, including:
- Device Information: IP address, browser type, operating system.
- Usage Information: Pages viewed, links clicked, time spent on the Site, and the referring website.
- Tracking Technologies (Cookies): We use cookies, web beacons, and other tracking technologies to help us understand your preferences, process items in your shopping cart, and compile aggregate data about site traffic and site interaction.
2. HOW WE USE YOUR INFORMATION
We use the collected Personal Information for the following purposes:
- To Provide Services: To fulfill your orders, process payments, manage your account, and provide customer support.
- To Improve Our Site: To analyze usage trends, diagnose technical issues, and improve the user experience and functionality of our Site.
- For Marketing and Communications: To send you promotional emails, newsletters, and targeted advertisements, in compliance with your subscription preferences.
- For Security and Fraud Prevention: To protect our Site, our business, and our users from illegal activities or fraud.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. SHARING YOUR PERSONAL INFORMATION
We do not sell your Personal Information to third parties. We may share your Personal Information with third-party service providers who help us operate our business, specifically:
- Service Providers: We share necessary information with companies that perform services on our behalf, such as:
- Payment Processors: [e.g., Stripe, PayPal] to securely process payments.
- Shipping Carriers: [e.g., FedEx, UPS] to fulfill and deliver orders.
- Analytics Providers: [e.g., Google Analytics] to help us understand how our customers use the Site.
- Legal & Safety: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights, property, or safety of Rena Investigations Inc. or our users.
4. COOKIES AND TRACKING TECHNOLOGIES
The Site uses "cookies" to enhance your experience. A cookie is a small data file stored on your device's hard drive.
- How to Control Cookies: Most browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or notify you when a cookie is being sent. However, if you disable cookies, some features of the Site may not function properly.
- Third-Party Cookies: Our service providers (like Google Analytics) may also place cookies on your device. Their use of data is governed by their own privacy policies.
5. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your Personal Information:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
- Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data.
- Right to Opt-Out of Marketing: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in any email we send.
- [If you target EU/EEA citizens, mention the Right to Object and Data Portability here.]
- [If you target California residents, include CCPA-specific rights here.]
To exercise any of these rights, please contact us using the information provided below.
6. DATA SECURITY
We implement reasonable security measures designed to protect your Personal Information from unauthorized access, disclosure, or alteration. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
7. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date" at the top.
8. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
info@renainvestigations.ca